His story appears to be virtually unique. Vice located one farmer in Montana, Walter Sweitzer, whose dealership agreed to provide him with software, equipment, and training to upkeep his own tractor, for $8,000. There is very little evidence to support this claim, particularly the “always had parts” and “always been able to get manuals” portions. “You have the right to repair your own equipment.” Diagnostic and repair information for you, the producer has always been around, you’ve always had parts, you’ve always been able to get manuals, paper and such,” he said. The AEM claims “comprehensive repair and diagnostic information is now available for the vast majority of the tractor and combine market through authorized dealers.” When US PIRG asked AEM to provide even one example of a company actually making this information available, the trade group failed to respond.Īt a right-to-repair meeting with the Florida Farm Bureau, John Deere customer support manager Aaron Vance made the following public comments: “Many of these manufactures, ourselves included, we provide diagnostic tools, repair manuals, parts. John Deere, Industry Trade Groups Insist Situation Is FixedĪccording to John Deere and the Association of Equipment Manufacturers, a major industry lobbying group, there’s absolutely nothing wrong. None of the other 9 had access to offer or product to sell, nor information regarding when either would be made available.
#John deere service advisor for phone manuals
One California dealership offered to try and help with the problem, the other two immediately stated no such information or manuals were available. I sent an email two days ago and haven’t heard anything back.” Vice then performed its own survey, calling 9 different dealerships in 7 different states outside of California and three inside of it.
#John deere service advisor for phone software
He reports: “Of those, 11 told me that they don’t sell diagnostic software and the last one gave me an email of someone to ask for the tools. Kevin O’Reilly of US PIRG called 12 John Deere dealerships across six states. The blown-up version of the “Statement of Principles.” Photo by the Farwest Equipment Dealers Association.
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